Frequently Asked
Questions

This page answers the most common questions about ForwarderOne, our services, and related topics. If you have a question that isn't answered here, please reach out to us at service@forwarderone.com .

About ForwarderOne

We are a freight forwarder for ocean, air and land (rail or truck) international shipping. We specialize in servicing e-commerce businesses to ship cargo from China to warehouses in the US, Canada, EU and UK.


We do both LCL and FCL shipping. We can connect our customers with suppliers that insure cargo, customs brokers, and origin cargo inspections. We have a digital platform where our customers can track shipments, organize their documents, and optimize their processes. Learn more in our Why ForwarderOne? section.

We are a digital freight forwarder in the e-commerce sector. In other words, we focus many of our efforts on developing efficient systems based on technology such as an online portal, international shipment tracking, automated quoting that optimize shipping cost for our customers.

We also specialize in the e-commerce sector. Our founders have built successful D2C brands on Amazon FBA, eBay, Shopify, Walmart, etc. Understanding the e-commerce business operation, import and export matters enables our customers to build a more solid supply chain. Learn more in our Why ForwarderOne? section.

We service Amazon FBA sellers of any size. No matter you just started your business or you are a mature seller, we will help you ship your product at the best rate.

New customers work with an expert to design the best logistic solution for their freight needs, while our active clients can quote from our platform or contact their sales executives. Our team adapts to the communication preferences of both current and new clients.

Reach out to us at service@forwarderone.com.

Although ForwarderOne started in 2020, some of our experts have more than 10 years working in shipping lines, carriers, and other freight forwarders. Our co-founders knew about the logistics pain points, day-to-day activities and e-commerce business operation before developing ForwarderOne.

We opened our first office in Yiwu, China. We currently have offices in Yiwu, Shanghai and Las Vegas. We have inbound warehouses close to major logistic hubs in Ningbo, Shanghai, Yiwu and Shenzhen.

About ForwarderOne platform

ForwarderOne platform is part of our added value as a digital freight forwarder.

You can use our portal to request a full quotation for free.

You can also use our cost calculator to quickly check an estimated cost of shipping. The estimated cost does not include an accurate tariff, pick up fee, etc. However, when you do the initial research of a new product launch, you can get a rough idea about the shipping cost of freight forwarding from China to your destination.

You can sign up for an account and start to use it for free.

You can simply sign in to the ForwarderOne portal and click on the “request a quote” button on the top right corner. If you are not a registered client yet, you have to register a new account here.

You can always reach out to us at service@forwarderone.com if you have any questions about your shipment or our portal.

About shipments

Commodities that we do not ship include but are not limited to the following:
Food & drugs
Liquid, powder, or cream
Cigarettes, e-cigarettes
Animal related products
Products that infringe copyrights or patents
Anti-dumping products
Any other products that do not meet local import laws and regulations

Send us an email at service@forwarderone.com if you are not sure.

Ocean regular line - 2 cubic meters+
Ocean fast line - 101kg+
Regular Air - 15kg+
Express Air - no limit

Yes. We charge 1% of product value as insurance premium and we will cover the product value plus shipping fee should there be any loss to the cargo. However we do not cover damage of the goods as we believe customers or suppliers are responsible for the proper packaging of the cargo.

Share your logistics needs with us at service@forwarderone.com.

Yes. We may need extra documents or certificates, e.g. MSDS to fulfill import and export requirements.

Send us an email at service@forwarderone.com for details.

We are not a Customs Brokerage, but we work with a vast team of brokers in the US, Canada, EU and UK.

Yes, but there may be extra costs due to the size.

Share your logistics needs by email at service@forwarderone.com.

We consider the extra charge and the modality based on the weight allowed by the country of origin.

Share your logistics needs by email at service@forwarderone.com.

It depends on the route, but most probably yes.

Share your logistics needs by email at service@forwarderone.com.

Of course, our experts design logistics solutions adapted to your needs. Sometimes we recommend our customers to do a hybrid shipment.

Share your logistics needs by email at service@forwarderone.com.